Imagine pouring your heart and soul into building the perfect website. You’ve chosen eye-catching visuals, published engaging content, and crafted a user-friendly interface. But what if no one’s actually seeing all your hard work? What if people are visiting but refusing to engage?
A spectacular site isn’t worth much if it’s not driving the results you’re after. And it’s a real bummer when you’re pushing the limits but still not seeing the fruits of your labor. Let’s change that.
We’re here to help you get familiar with six crucial website marketing metrics accompanied by actionable steps you can take right now to give them a much-needed boost. Let’s cut to the chase and jump right into the main discussion.
Sales Conversion Rate
Your sales conversion rate tells you how many of your website’s visitors are turning into paying customers. Even if your rate is a bit sluggish, it’s not the end of the world. With a few tweaks and an eye on customer experience, you’ll be setting new records in no time.
- Simplify the checkout process.
Have you ever tried buying something online and just given up because the checkout process felt like a maze? Don’t let that be your website. Make it seamless. Think fewer pages, fewer forms, and definitely fewer hoops.
- Offer guest/express checkout.
Not everyone wants another account or password to remember. Offering guest or express checkout means customers can breeze right through without the commitment of registration.
- Build trust with secure payment badges.
Show your visitors their financial details are safe with you. Flaunt those security badges and trusted payment logos. A little reassurance goes a long way in boosting conversion rates.
- Optimize for mobile.
People are shopping on the go, and if your site isn’t mobile-friendly, you’re missing out. Ensure your site is responsive and the checkout process is as smooth on mobile as it is on desktop.
- Address cart abandonment.
Shoot off those automated emails to remind customers what they left behind. Sweeten the deal with a small discount or free shipping.
Reduce the number of clicks required for conversions.
The quicker a visitor can go from “just browsing” to “order confirmed,” the better. Every extra click is a potential detour away from a sale.
Take Mannequin Mall, a trendsetter in fashion mannequin retail. They’ve mastered the art of quick checkouts. On their site, whenever you spot a product you like, you can pop it in your cart and dive straight into the checkout process. No detours, no fuss. That’s how you turn window shoppers into paying customers.
Average Order Value
This metric isn’t just about getting customers to buy more but to buy smarter. And it’s easier than you might think. When you sprinkle some creativity into your offers and focus on the customer’s needs, you can notice your AOV immediately improve.
- Upsell relevant products.
When someone’s buying a pair of running shoes, offer those high-end athletic socks. Make sure the upsells make sense and enhance the user’s primary purchase.
- Showcase limited-time offers.
The allure of a ticking clock can work wonders. Limited-time offers or exclusive deals can nudge visitors to stretch their budgets a bit more.
- Offer volume discounts.
Employ the classic tactic: the more you buy, the more you save.
- Incentivize minimum spend for a gift.
Encourage customers to spend just a little more to qualify for a free gift. Something like, “Spend $50 and get a free water bottle” works wonders.
- Launch a loyalty program.
Reward returning customers. Make them feel special with points, discounts, or early access to sales, and they’ll naturally spend more.
Create product bundles.
For those with a specific need, bundle products that solve their problem. Offering these at a reduced rate compared to individual purchases is a win-win. They save money – you boost your AOV.
ATH, a sports nutrition supplements brand, is great in this regard. One of their smart moves is their Starter Bundle – a curated collection of some of their best products. For any newbie or visitor ready to level up their nutrition game, this bundle is a no-brainer. With a tempting 10% off, buying the bundle is a sweet deal, cheaper than purchasing the products individually.
You’ve surely been to a party where you took one look around and thought, “Nope, not for me.” That’s what happens when visitors bounce off your website. Luckily, there are ways to get those bounce rates down and keep folks engaged longer.
- Speed things up.
Slow-loading pages are the ultimate party poopers. Optimize images, trim down unnecessary code, and consider a content delivery network to ensure your site loads at lightning speed. Also, make sure your website is responsive and mobile-optimized.
- Clear calls to action.
Guide your visitors. Use clear and compelling CTAs so they know exactly what to do next.
- Engage with visuals.
Mix up your content. Infographics, videos, high-quality images – they all add variety and can keep a visitor hooked for longer.
- Be smart with your internal links.
Lead your readers on a journey. Relevant internal links can guide them through your content and keep them on your site for longer. They’re also great for SEO and boosting your search engine rankings.
Give readers the answers they want immediately.
Don’t make them dig through paragraphs to find gold. Front-load your content with the essentials but craft it in a way that fuels their appetite for more.
Medical Alert Buyer’s Guide gets it. They kick off their content by showcasing the review outcomes of the best medical alert systems. There’s no beating around the bush. After giving you some quick answers, they also brilliantly lay out detailed reviews for those who want to dive deeper. It’s all about respecting the reader’s time while still offering comprehensive insights.
Customer Lifetime Value
So, you’ve got customers coming in, but how do you make them stick around? It’s all about making them fall in love not just with your products but with your brand as a whole. It’s a relationship worth investing in.
- Deliver stellar customer service.
A customer remembered is a customer earned. Prioritize quick responses, offer solutions, and always keep your promises.
- Another reason to have a loyalty program.
Nothing says “We appreciate you” like a loyalty program. Reward repeat purchases and make your customers feel like VIPs.
- Personalize their experience.
Tailored emails, product recommendations, and birthday surprises. These personal touches can elevate your brand in a customer’s eyes.
- Regularly update your product line.
Keep things fresh. Introducing new products or updating existing ones makes for an exciting brand journey.
- Engage through content.
Beyond the products you sell, offer value in the form of blogs, webinars, ebooks, etc.
Turn new customers into loyal, returning customers.
How? Make sure they squeeze every ounce of value from their purchase. Invest in tutorials or guides that enhance their product experience. Remember, a well-informed customer is a happy one!
Anytime Baseball Supply is a baseball equipment supplier that knows how to maximize customer value. Check out. Instead of just listing products in their 9 Hole Pitching Nets product category, they’ve got a stellar lineup of videos – be it product reviews or handy tutorials. This way, they ensure users make the most of their purchase. It’s this blend of product and guidance that keeps baseball enthusiasts coming back for more.
Cart Abandonment Rate
Picture this: you’ve got customers loading up their carts, their excitement bubbling. And then, for some reason, they just… vanish. Cart abandonment, with a staggering 70.19% average rate in July 2023 (according to the Baymard Institute), is every ecommerce store’s enemy. But we’ve got a game plan to help you tackle this challenge head-on.
- Use transparent pricing.
No one likes surprises at the final stage. Be upfront about any additional costs.
- Offer multiple payment options.
Everyone has a preferred way to pay. Whether it’s credit or debit cards, PayPal, or Apple/Google Pay, give your customers more options.
- Save the cart.
Allow users to save their cart for later. Life happens, and they might want to return and complete the purchase.
- Employ retargeting strategies.
Shoot gentle reminder emails or use retargeting ads to nudge potential customers back to their abandoned carts.
- Streamline the checkout process.
Too many steps? Too much info required? That’s a recipe for bounces. Make the checkout process smooth and quick.
Enable one-click payments and guest checkouts.
You need to understand that everyone’s time is precious. Let customers zip through the checkout with minimum fuss. No unnecessary sign-ups, no time wasted. Just a straight path to purchase.
A great example of this tactic is Blue Nile, a sparkling gem in the online jewelry retail niche. They’ve mastered the fine art of fuss-free checkouts. If a first-time guest wants to make a quick purchase, Blue Nile’s on it, offering a super straightforward guest checkout. Simple, efficient, and truly customer-friendly.
Time on Page
Do you publish killer content, but people seem to breeze past it without showing enough appreciation? Well, keeping visitors glued to your page is both an art and a science.
Dive in as we decode how you can ramp up this metric and ensure your content isn’t only skimmed but truly savored.
- Craft engaging content.
Nail your opening, keep your sentences crisp, and make sure your content answers the reader’s burning questions.
- Use visuals liberally.
Break up the text with images, infographics, and videos. A picture can sometimes say a thousand words.
- Include interactive elements.
Quizzes, polls, and interactive infographics can make your page even more engaging and fun.
- Offer related content.
Links to relevant blog posts, videos, or articles can keep the reader’s journey going, increasing their time on page.
Make your content highly readable.
Here’s the deal – if readers can easily glide through your content, they’ll stick around. Use short paragraphs, clear subheadings, and bullet points. Make every word count and every design element aid the reading experience.
Hop over to Slack, the popular work productivity and team management platform. Check out their piece, “The State of Work in 2023”, for instance. This article isn’t just content – it’s a masterclass in readability. From the striking hero image that draws you in, to the crystal-clear synopsis, the handy table of contents, and the reading time indicator, everything is geared towards the reader.
They smartly use underlines for hyperlinks, sprinkle in expert quotes, and offer a visual feast with images and infographics. Every design choice, from headings to bullet points, aims to make the reader’s journey smooth and enjoyable.
It’s time we wrap up this digital journey. From diving deep into conversion rates to tightening up that crucial time on page, it’s been one insightful ride. And while these metrics and tactics are essential, here’s a parting thought: behind every click, every sale, and every minute spent on your site is a real person.
Given that, it’s important to remember that it’s all about building genuine connections. Today, we’re in an era of rapid digital evolution, but some things won’t change. The need for trust, value, and an authentic relationship between brands and their audiences remains paramount.
So, while we’re optimizing, let’s also humanize. The future of website marketing will always involve clever ideas and smart strategies. But the backbone of it all is in the creation of warmer, more genuine interactions. It’s this blend of cutting-edge tech and timeless human touch that will continue to define true success.